Terms of Service

OVERVIEW

This website is operated by Truvo Melbourne. Throughout the site, the terms ‘we’, ‘us’ and ‘our’ refer to Truvo Melbourne. Truvo Melbourne offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing anything from us, you are participating in our ‘Service’ and agree to be bound by the following terms and conditions (‘Terms of Service’, ‘Terms’), including the additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site, including but not limited to users who are browsers, vendors, customers, merchants and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms of Service. If you do not agree to all its terms, you may not access the website or use the Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current shop are also subject to the Terms of Service. You can view the most recent version of the Terms of Service at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes.

Our shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Data:

info@truvomelbourne.com

Truvo Melbourne EN

1 - ONLINE SHOP TERMS AND CONDITIONS

By agreeing to these Terms of Service, you represent that you are at least of legal age in the state or province where you reside, or that you are of legal age in the state or province where you reside and that you have given us permission to allow minor members of your family to use this site.

You may not use our products for illegal or unauthorised purposes and you may not violate any laws in your jurisdiction (including, but not limited to, copyright laws) when using the Service.

You must not transmit worms or viruses or other code of a destructive nature.

A breach or violation of any of the Terms will result in immediate termination of your Services.

‘Special additional customs clearance charges and/or import duties are not included in the price and shall be borne by the customer.

2 - GENERAL TERMS AND CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (except credit card information) may be transmitted unencrypted and may involve (a) transmission over different networks; and (b) modifications to meet and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service or access to the Service or any contact on the website through which the Service is provided, without express written consent from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.

3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is for general information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, complete or up-to-date sources of information. Reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is necessarily not current and is provided for reference only. We reserve the right to change the content of this site at any time, but we are under no obligation to update the information on our site. You agree that it is your responsibility to check changes on our site.

4 - CHANGES IN SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to change or discontinue the Service (or any part or content thereof) at any time without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuation of the Service.

5 - PRODUCTS OR SERVICES (where applicable)

Certain products or services may only be available online through the Website. These products or services may have limited quantities and can only be returned or exchanged in accordance with our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products appearing in shop. We cannot guarantee that the representation of any colour on your computer monitor is accurate.

We reserve the right, but have no obligation, to restrict the sale of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. Any product descriptions or product prices are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service on this site is void where prohibited.

We do not guarantee that the quality of any product, service, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may apply to orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting the e-mail address and/or billing address/phone number provided with the order. We reserve the right to restrict or prohibit orders that, in our sole discretion, appear to have been placed by dealers, resellers or distributors.

7 - RETURNS

We do not have storage facilities in the Netherlands, and therefore all our products are shipped directly by the supplier. If you wish to return a product, you must also do so directly to the supplier in China. The return is entirely at your own expense with all additional costs involved. We do not reimburse this.

You agree to provide current, complete and accurate purchase and account details for all purchases you make from our shop. You agree to promptly update your account and other information, including your email address and credit card numbers and expiry dates, so that we can complete your transactions and contact you if necessary.

For more details, please see our Refund Policy.